Thank you for ordering from Lat & Lo™!
Our team is so very thankful for your business this year. We were honored to custom handcraft hundreds of special sentimental pieces this Christmas season.
Our grateful team worked around the clock to ensure all orders places by our posted 12/06 deadline. (or in the Mrs. Claus collection), were made and shipped by USPS' and UPS' posted shipping deadlines for arrival by or before Christmas Eve.
If you ordered by our Christmas deadline (12/06) your order was shipped as promised. (We were even able to ship many orders placed after our deadline! :) ) By now, you should have received a shipping confirmation email containing your unique tracking number in it. If you have not received your package yet, but ordered by 12/06, please look for your confirmation email and use the included tracking number to track your package.
In the rare event that USPS or UPS has not delivered your package properly, please contact them directly as soon as possible so that they can work to locate the package in a timely manner during this high volume season. We will also work to help as best we can, but contacting the carrier directly will typically be the fastest route to a resolution.
If you ordered after our Christmas deadline, we will continue to work diligently to get your order shipped as soon as we carefully can if it has not shipped already. Most custom orders ship within 2 weeks from the order date (always sooner when possible), though please allow up to 7-14 business days as each piece is carefully made to order, just for you.
We hope you love your special pieces and the recipients of these gifts love them as well. We can't thank you enough for your business. Your stories that give these coordinates meaning are what makes us LOVE what we do. Thank You.
Kellie & The Lat & Lo Team