Shipping & Return Policy
Our Shipping Policy:
How much? Shipping charges are currently $6.00 flat rate for all destinations within the United States.
When? Each piece from our collection is handcrafted to order specially for you. Please allow up to 14-21 business days for your custom order to ship from our workshop in Florida. Once shipped, US Domestic orders typically arrive within 2-7 business days. *Please note, transit times are in addition to our quoted production time. You will receive a notification email containing your tracking number when your order ships.
Who? We ship via UPS Ground Shipping or USPS Priority Mail.
Other important information: Please ensure all shipping information is up-to-date and entered correctly at time of purchase as each shipping label is generated to your exact shipping details at time of order. Changes cannot be made to the intended destination once your special package has shipped.
We work very hard to make each custom order & do everything we can to ensure its proper arrival to its final destination. USPS Priority Mail is tracked & insured.
However, please know that packages properly labeled & mailed to your provided address by us and marked as "delivered" by the US post office are not eligible for lost/undelivered claims & are out of our control. Please contact your local post office immediately if you feel that your package was misdelivered in their error.
International Customers: We charge a flat fee rate shipping of $30 for international shipping outside of the continental US. International orders are shipped via UPS or USPS Priority International mail, with tracking. *Please note that purchaser is responsible for additional taxes, duties or fees that may be charged by your local government associated with your order. These fees vary by country, are not charged or received in any part by Lat & Lo, and are in addition to the flat rate shipping fee.
Please contact your local post office to get a better idea of what your customs duties and/or taxes may be before ordering if you are unsure. Please allow additional transit times to all international destinations.
Delays may sometimes occur in transit due to weather, customs, etc. that are out of our control.
Our Return/Exchange Policy:
Each custom Lat & Lo™ memory piece is made to order just for you. All sales on these custom pieces are Final Sale. However, please know that your satisfaction with our collection is our highest priority. If you are unsatisfied with your memory piece for any reason, please contact us at firstname.lastname@example.org so that we may assist you.
Sterling Silver Care: Please know that we cannot accept returns or exchanges due to natural tarnish occurrence on sterling silver jewelry after wear. All sterling silver, no matter the source, will naturally oxidize over time. As with any jeweler, we cannot control this natural occurrence as many factors can contribute to the oxidation of sterling silver. However, unlike electroplated metals, .925 Sterling Silver pieces can always be easily returned right back to their original luster with appropriate polish/sterling cleaner. With proper care & cleaning, your sterling silver will last for years to come.
Please follow the care instructions on the back of your Lat & Lo™ insert card to ensure your Lat & Lo™ stays looking its absolute best.
We reserve the right to charge a 20% restocking fee when applicable.