Help Center



When will my custom Lat & Lo™ ship?

Why does it typically take 7-14 days to ship orders?

What carrier will you use to ship my order?

Do you offer RUSH shipping?

Order Status

How can I know the status of an order I have placed?

How can I ask a question about a product or order?

General Questions

When will my credit card be charged?

Can I make a change to my order once it has been submitted?

What is the difference between gold plated and gold filled jewelry?

What format do you use to write my coordinates?

If I ordered a little late, is there something I can print off to show my loved one that something is coming in the meantime while its being made?

Can you inscribe a specific address' coordinates or the general city?

What is Argentium® Silver?